Data Privacy Policy

Information on data processing according to Art. 13 and 14 General Data Protection Regulation (GDPR)

We care about the protection of your personal data and your privacy. For this reason, we will inform you in the following about our handling of your personal data, in particular for what we process your personal data, to whom we transmit them and the data protection claims and rights to which you are entitled. When we subsequently talk about data, we mean your personal information. This is all the information that identifies you as a person, directly or indirectly.

Please read the following information carefully.

About this Policy

This policy explains when and why we collect personal information, how we use it and how we keep it secure and your rights in relation to it. We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you. We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website ( regularly for any amendments (but amendments will not be made retrospectively). We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. For the purposes of the GDPR, we will be the "controller" of all personal data we hold about you.

Who is responsible for data processing?

The responsible controller is:
MED-EL Elektromedizinische Geräte Gesellschaft m.b.H.
Fürstenweg 77a
6020 Innsbruck
Tel.: +43 5 77 88
office))This is for spamprotection, please remove!((@))This is for spamprotection, please remove!((
The responsible data protection officer can be contacted directly
privacy))This is for spamprotection, please remove!((@))This is for spamprotection, please remove!((
or by adding attn. Data Protection Officer to the postal address above.

Which data are being processed and from which sources does this data come from?

We process personal data that we receive from you in the course of the business relationship. In addition, we process personal data that we receive from third parties and/or public accessible sources (e.g. business register, register of associations, country register, press, media) in a permissible manner (eg for the fulfillment of orders / contracts, fulfillment of legal obligations or consent granted by you).
Your personal data includes in particular:

  • E-mail address
  • Demographic information such as geographic location
  • Other information relevant to market research studies
  • IP-Address (temporary, anonymized, max 60 days)

For what purposes and on what legal basis is your data being processed?

We process your personal data in accordance with the data protection regulations (DSGVO and the Data Protection Act (DSG) in the current version).

  • Newsletter, Mailings and Surveys
  • Online Hearing Tests

Newsletter, E-Mail marketing and Surveys

We offer various free subscription services via our website and social media that provide information about MED-EL products, services and our work. From time to time we send out optional surveys that ask for your anonymous feedback. 

In order to provide relevant and accurate marketing we process your name, profession and professional interests, phone number, address, email address and user behavior (opening emails, clicking on links).

You can unsubscribe anytime, a link is included in each newsletter.

MED-EL cares about the privacy of our users and partners with the following providers in order to deliver marketing and communications to you securely, and in a legal manner:


Microsoft Dynamics 365 Marketing:


Survey Monkey:

Information about MED-EL specific topics, products and services

Legal basis:
Consent – Art. 6 (1) lit. a) GDPR and Legitimate interests – Art. 6 (1) lit. f) GDPR advertising and optimizing of online offers.

Online Hearing Tests and Surveys

We offer audio hearing tests and surveys via our websites. After you have finalized your hearing test or survey we may offer you the possibility to get in contact with us using a contact form. When submitting the contact form your data provided (first name, last name, e-mail) and your results are processed.
The test results are anonymised for statistical purposes.

Answering/assisting you with your request on available hearing solutions.

Legal basis:
Consent – Art. 9 (2) lit. a) GDPR and Legitimate Interest – Art. 6 (1) f) GDPR - Research and improvement of products and services.

Who receives your data?

Within MED-EL Elektromedizinische Geräte Gesellschaft m.b.H. only those departments or employees receive your data, as far as they need it for processing for the corresponding purposes.


Transmission of data to third parties:

We use various service providers and third parties ("data processors") to continuously improve our website and mobile applications and to provide you with user-friendly services.

MED-EL only uses data processors who have signed the corresponding data protection agreements and offer sufficient guarantees under applicable law. As far as possible, we select cooperation partners who are based or have their servers within the European Union (EU).

In order to be able to offer you certain services, we commission third-party providers with headquarters or servers outside the EU. Unless otherwise stated below, we use the EU standard contractual clauses as suitable guarantees: https://eur- to ensure a GDPR-compliant level of protection of your data.

In addition, we pay attention to additional security measures and data protection regulations or certifications of our partners


The updating of your personal data takes place primarily on the basis of your direct feedback or change notices to us. However, updating is also possible due to information from third parties or the use of publicly available information.

How long will your data be stored?

We process your personal data, as far as necessary, for the duration of our business relationship (initiation, processing and termination of a contract).
Your data will therefore be deleted after complete execution of the contract, revocation of your consent or your objection, if the storage for the fulfillment of a legal obligation or for the establishment, exercise or defence of legal claims is not required. Further processing will only take place if you have expressly consented to the further use of your data or if we have reserved any further data processing that is permitted by law.
There is the possibility that anonymization of the data is carried out instead of a deletion. In this case, any personal reference is irretrievably removed, which is why the data protection cancellation obligations no longer apply. In this case, no personal reference can be restored.

Your rights

Under the GDPR you have the following rights:

  • Right of access – Art. 15 GDPR: The right to obtain confirmation as to whether or not personal data concerning yourself are being processed, and, where that is the case, access to the personal data;
  • Right to rectification – Art. 16 GDPR: The right to obtain without undue delay the rectification of inaccurate personal data concerning yourself;
  • Right to erasure ('right to be forgotten') – Art. 17 GDPR: The right to obtain the erasure of your personal data concerning yourself without undue delay;
  • Right to restriction of processing – Art. 18 GDPR: The right to obtain restriction of processing of your personal data;
  • Right to data portability – Art. 20 GDPR: The right to receive the personal data concerning yourself, which you provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance;
  • Right to object – Art. 21 GDPR: The right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself which is based on Art. 6 (1) lit. e) or f) GDPR.

Should you wish to access your information, change your contact preferences, or raise any questions or concerns about this privacy policy or how we handle your personal information, please email privacy))This is for spamprotection, please remove!((@))This is for spamprotection, please remove!(( or contact one of the regional MED-EL offices closest to you: MED-EL Offices Worldwide

Although we will strive to address any questions or concerns you may have, if you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria the data protection authority is responsible.

Is there an obligation to provide data?

As part of the business relationship, you only need to provide the personal information that is required to establish and conduct the business relationship or that we are required to collect by law. You are also required to notify us of any changes in your data. Without this data, we will usually have to refuse the conclusion of the contract or the execution of the contract or an existing contract can no longer be performed and consequently terminated.

Is my data used for automated decision making including profiling?

We do not use automated decision-making according to Art. 22 DSGVO.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

About cookies on this website

In order to offer you an optimal user experience (e.g. your preferred language or page settings), we use cookies to save your login data, to ensure secure login, to collect statistical data to optimize website functions and to provide you with tailored content. Cookies are also important for the correct functioning of our website.
Click on „Accept all Cookies“, to accept all cookies and navigate directly to the website; or click on „Cookie Settings“, to get a detailed description of the types of cookies we use and to decide whether certain cookies should be saved.
We use the following providers for the improvement and optimal operation of our website:

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user's activities across devices.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use.
For more information on data protection please visit:
Legal basis:
Consent – Art. 6 (1) a GDPR


This website uses Matomo, an advertising analytics service provided by, a service of InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769.
The service does not set any cookies requiring consent and can only access to the cut-off and anonymised IP addresses of the website visitors.
For more information relating to the terms of use of Matomo and its Privacy Police see:

Legal Basis: Legitimate interests - Art. 6 (1) f GDPR - to analyse website usage and to improve our website

This Policy was last updated on October 18, 2022.

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